Privacy Policy

Last Updated: January 29, 2026

At Urban Club Relocation Packers & Movers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate for our services
• Book our moving services
• Contact us via phone, email, or contact form
• Subscribe to our newsletter
• Fill out surveys or feedback forms

This information may include:

• Name and contact information (phone number, email address)
• Current and destination addresses
• Moving date and service requirements
• Payment information (processed securely through payment gateways)
• Inventory details of items to be moved

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Operating system information

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our moving services
• Communication: To contact you regarding quotes, bookings, and service updates
• Customer Support: To respond to your inquiries and provide customer assistance
• Payment Processing: To process payments and prevent fraudulent transactions
• Service Improvement: To understand how our services are used and improve our offerings
• Marketing: To send promotional materials and updates (only with your consent)
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business (e.g., payment processors, insurance providers)
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, or safety, and that of our customers

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand website traffic and usage patterns
• Improve website functionality and user experience
• Deliver relevant advertisements

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

10. International Data Transfers

Your information may be transferred to and processed in locations outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

By using our services or website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.